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Upskilling for Successful Digital Transformation: Examples and Case Studies

Digital transformation is the process of using digital technologies to fundamentally change how an organization operates and delivers value to its customers. It can involve the adoption of new technologies, the reimagining of business models, and the overhaul of processes and systems.

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As organizations undergo digital transformation, they often need to upskill their employees in order to take full advantage of the new technologies and ways of working. In this article, we will explore the importance of investing in upskilling when undergoing digital transformation, and provide some examples and case studies to illustrate the potential benefits.

Technology follows strategy

First, it’s important to understand that digital transformation is not just about adopting new technologies. It’s about fundamentally changing the way an organisation operates, which requires new skills and capabilities from its employees. 

For example, a company that is transitioning from a traditional retail model to an e-commerce platform will need employees with skills in web development, data analysis, and digital marketing. These skills may not have been necessary in the past, but are now crucial for the organisation to thrive in the digital age.

Investing in upskilling can also help an organisation stay competitive in a rapidly changing market. As new technologies and business models emerge, it’s important for companies to keep up and adapt in order to remain competitive. This can be difficult if employees don’t have the necessary skills to work with the new technologies and processes. By investing in upskilling, an organization can ensure that its employees are equipped to meet the demands of the changing market.

Benefits of upskilling

Investing in upskilling can also lead to increased efficiency and productivity within an organization. As employees gain new skills, they are able to work more efficiently and effectively with the new technologies and processes. This can lead to cost savings and increased competitiveness for the organization. For example, a company that invests in upskilling its employees in data analysis may be able to make better-informed decisions and improve its operations as a result.

In addition to the benefits for the organisation, investing in upskilling can also lead to career advancement opportunities for employees. As employees gain new skills, they may be able to take on more responsibilities or move into different roles within the company. This can lead to increased job satisfaction and engagement, as well as retention of top talent.

Investing in upskilling can also lead to increased employee engagement and satisfaction. When employees feel that their skills are being developed and that their career growth is supported, they are more likely to be motivated and engaged in their work. This can lead to higher retention rates, lower turnover, and improved customer service and overall business performance.

Investing in upskilling can also have broader societal benefits. As the digital economy continues to grow and evolve, it’s important for individuals and organisations to have the necessary skills to participate and succeed. By investing in upskilling, organisations can help close the skills gap and ensure that more people have the opportunity to thrive in the digital age.

Examples of learning amid digital transformation

IBM – New Collar Jobs

In 2015, the company launched a massive upskilling initiative called “New Collar Jobs,” which aimed to teach employees new skills in areas such as cloud computing, data science, and artificial intelligence. Through this program, IBM was able to retrain its existing workforce and prepare them for the demands of the digital economy. As a result, the company has been able to stay at the forefront of technological innovation and remain competitive in a rapidly changing market.

Ericsson Upskilling

In 2015, the telecommunications company began a digital transformation journey that involved the adoption of new technologies such as cloud computing and the Internet of Things (IoT). As part of this process, Ericsson invested in upskilling its employees, providing them with training in areas such as software development and data analytics. By doing so, the company was able to successfully transition to a digital business model and remain competitive in a rapidly changing market.

Nationwide Building Society

In 2018, the company invested in training its employees in agile methodologies, a project management approach that emphasizes flexibility and collaboration. As a result of this training, Nationwide was able to implement agile practices across the organization, leading to increased efficiency and productivity.

Accenture – Skills to Succeed

In 2018, the global professional services firm launched a program called “Skills to Succeed,” which provides employees with access to training and development opportunities. As a result of this program, Accenture has seen increased employee engagement and satisfaction, as well as improved business performance.

Microsoft TechSpark

In 2017, the company launched a program called “Microsoft TechSpark,” which aims to boost economic growth in underserved communities through technology training and skills development. By providing individuals in these communities with the necessary skills to succeed in the digital economy, Microsoft is helping to create a more inclusive and equitable society.

Investing in upskilling is an important aspect of digital transformation. It ensures that employees have the necessary skills to work with the new technologies and processes, and helps an organization stay competitive in a rapidly changing market. It can also lead to increased efficiency and productivity within the organization. By providing examples and case studies, we have demonstrated the potential benefits of investing in upskilling when undergoing digital transformation.

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